Refund policy
Milli Return & Refund Policy
At Milli, we stand by our product and want you to feel your best—like a million bucks. If you're not satisfied, we offer a 14-day satisfaction guarantee, providing refunds for the unused portion of your purchase. Please note that shipping costs are non-refundable.
Returns
Our return policy allows you to request a return within 14 days of receiving your order.
To be eligible for a return:
- The product must be in its original condition with the unused portion remaining.
- It must be in its original packaging.
- You’ll need proof of purchase.
To start a return, email us at help@millibev.com with your order details. Returns should be sent to: 2571 overbrook ln Prosper TX 75078
Once your return is approved, we’ll provide a shipping label and instructions. Returns sent without prior approval will not be accepted.
For any return-related questions, reach out to help@millibev.com.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at help@millibev.com, and we’ll make it right.
Non-Returnable Items
We cannot accept returns on:
- Opened or fully used products.
- Sale items or gift cards.
- Hazardous materials, flammable liquids, or gases.
If you have any concerns about your item, feel free to reach out.
Exchanges
If you'd like a different product, return the item first, and once the return is accepted, place a new order.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, contact us at help@millibev.com.